STONE KAYE & CO
Customer Care
Jewelry should feel personal — and so should your experience with us. We’re here to help with orders, custom jewelry, permanent jewelry, care, and repairs.
Contact Us
For order questions, custom jewelry, permanent jewelry, repairs, or general inquiries, please email us.
stonekayecollective@gmail.comShipping
Ready-to-ship items typically process within 3–7 business days. Custom jewelry, bridal pieces, and personalized orders may require additional time.
Returns & Exchanges
Due to the nature of fine jewelry and custom pieces, all sales are final unless an item arrives damaged or defective. Approved non-custom items may qualify for exchange or store credit.
Permanent Jewelry
Permanent jewelry is custom fit and welded for each guest, making all sales final. If a chain breaks at the weld point within 14 days, we’re happy to reweld it.
Jewelry Care
Avoid harsh chemicals, store pieces in a dry place, and clean gently with a soft polishing cloth. Proper care helps preserve your jewelry’s beauty.
Custom Jewelry
We offer custom jewelry consultations for engagement rings, redesigns, heirloom-inspired pieces, and meaningful one-of-a-kind designs.
Need Help?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with your order number, photos, and a description of the issue.
Contact Customer Care